Dispute Resolution

1. General Principles

In our relationships with clients we follow these principles:

1. 1.1.we review each dispute individually, considering its technical and legal specifics
2. 1.2.we first seek an amicable, pre-trial solution acceptable to both parties
3. 1.3.communication about a dispute is conducted only through the official channels listed on the site

2. Pre-Trial (Claim) Procedure

The parties agree to resolve disputes through negotiation. A mandatory claim procedure applies before going to court:

1. 2.1.a claim is submitted in writing to [email protected] with a description of the matter and supporting materials
2. 2.2.we review the claim and provide a reasoned reply within 10 business days of receiving it
3. 2.3.if needed, the parties hold negotiations to agree on a mutually acceptable solution

3. Subject of Disputes and Resolution

Matters of scope, timelines, revisions, payment and refunds are resolved under the terms of the separately concluded contract between the Contractor and the Client. Absent specific terms, the parties are governed by the law of Ukraine.

4. Governing Law and Jurisdiction

The relationship between the parties is governed by the law of Ukraine.

If a dispute cannot be settled out of court, it is subject to review by a court in accordance with the applicable procedural law of Ukraine (the Civil or Commercial Procedure Code, depending on the parties involved).

5. Confidentiality During a Dispute

Documents and data provided during dispute resolution are handled confidentially and in accordance with our Privacy Policy.

6. Contact

To submit a claim or raise a dispute: e-mail [email protected], phone +380 68 328 54 37.